Tag Archives: behavior

big deal

The Best Advice So Far - big deal

This Thanksgiving held changes for my family.

My mom has been putting in long hours for a while now, caring for her own mother, so that my 93-year-old Nana can continue to enjoy the familiarity and comfort of living in her home of more than 60 years.

In addition to being plumb tuckered out most days, mom was also sick heading into Thanksgiving day.

So for the first time ever, we had our small family Thanksgiving out at a local restaurant instead of at my mom’s house. No preparation. No dishes to do afterward. No leftovers to wrap and store. However odd it felt to set aside tradition this year, no one could refute the sense in it.

We were seated at a spacious, horseshoe booth at about 12:30. The meal was catered, buffet style.

Our server was a young woman named Kim. After making introductions around the table, I asked Kim if she would have any time after her shift ended to join her own family for Thanksgiving meal or desert. She paused, smiled in that way people so often do when they are trying to sound positive about something negative, and said, “All of my family has passed away.”

“Oh no…” I replied. “All of them? Or do you mean there’s just no one local?”

Kim sighed, though her half-smile stayed in place. “Well, I have some distant relatives, cousins. But my own family are all gone now. I figured I’d work today so that people who do have families could be with them.”

I took a moment to just hold Kim’s gaze and let that heavy disclosure stand in silence. Then I said, “Well, we will be your family for today. Let us be your comfortable table, no stress, OK?”

Kim was genuinely appreciative as she explained the buffet setup, then went to fill our drink order.

The meal was good. Plenty of offerings. And I was glad for my mother’s reprieve.

Kim stopped by many times to check on us. She was pleasant and did seem to relax and just be herself when she came to our table. After serving dessert, she brought the bill.

“Kim,” I said, “would you consider yourself an open person?”

Her eyes were curious. She nodded. “Yes, I think I am.”

I stood up to face her. “Good to know. Because… [click link below to continue reading this post]

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The Best Advice So Far - traffic

You’re a contestant on an episode of Family Feud. You’re starting the round, facing off against your opponent, your palm hovering tensely above the buzzer. The host presents the next challenge:

“One hundred people surveyed, top five answers on the board … Name something that causes people to feel angry of impatient.”

:: BZZZT! ::

What’d you guess?

I have a strong suspicion as to the Number 1 answer on the board.

Despite the host of major issues happening across the globe at any given time, it seems few things in life routinely get people worked up quite like traffic.

In fact, this is so much the case that I wonder if we’ve conditioned ourselves at this point to start seeing red once the brake lights ahead of us get to glowing.

Likewise, in becoming comfortable with viewing frustration on the road as “normal,” we justify the bad behavior that so frequently accompanies it.

I’ve seen some of the most mild-mannered people I know get Manson eyes (Charles or Marilyn; both apply) in traffic…

Charles Manson and Marilyn Manson

…hands flying off the wheel in all sorts of interesting gestures as they [yell / screech / curse] at all the other people who dare use the same roadway and make “me” to have to sit in this @*$#! mess.

Which reminds me…

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fear: two

The Best Advice So Far - fear two

The previous post wound up being a sort of flight of ideas on fear. I had no intention of taking it further than that when I hit “Publish” last week. But the theme of fear has continued to rear its … well … rather common head in the time since then. So it seems worthwhile to take another walk on the dark side.

*****

I wound up getting to the gym quite late last night — 4:15AM to be exact. (Yes, that was late, not early, considering my usual arrival is between midnight and 2:00.) As you might imagine, the place was pretty empty. Other than myself, there were only two people working out.

One of them was a woman. We were busy at opposite ends of the gym, but I noticed her. She was quite thin, perhaps in her mid to late fifties. Her gait was unsteady, hinting at a neuromuscular disease. And she was tearing the place up (in the best of ways). She moved non-stop between machines, taking only minimal breaks between sets before she was back at it.

By the time I moved that way to use the cables, she was on the mats doing bicycles (an ab workout) for durations that would make me cry. I thought about wandering over, introducing myself and telling her that she was putting me to shame. But she was wearing headphones; and so I kept my admiration to myself for the time being.

We both finished up about the same time. The sky was still black with just a hint of cobalt on the horizon as I headed out to the parking lot, only a few yards behind the woman. I walked a bit faster, thinking now might be a good time to introduce myself. Perhaps hearing my footsteps on the pavement, she cast a wide-eyed glance over her shoulder and then turned abruptly, quickening her own pace.

I decided to let the moment pass, heading for my car instead. By the time I got my things inside and was finally situated, the woman was in her own vehicle and slowly rounding the corner in front of me. Just then, she hit the Caution: Pedestrians crosswalk sign. There was a * thunk * as the plastic yellow tower tipped to the side and scraped along her rear fender before righting itself. She stopped, her face worried. She craned around backward but still couldn’t see what she’d hit.

I knew that getting out of the car and back in would be no mean feat for her. So I hopped out to tell her there was nothing to worry about, that there was no damage to the sign or her car. Our eyes met in her rearview mirror. Her brow furrowed more deeply, so I smiled and waved, moving toward the side of her car where she might be able to see me more clearly.

She gunned the gas, tires chirping, and hightailed it out of there.

As I stood there holding my good intentions, it felt odd to consider that anyone would see me as a threat — that I could ever strike fear into someone.

On the drive home, an interesting thought occurred to me…

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eating my words

The Best Advice So Far - eating my words

I was in a hurry. I had company coming any minute and realized that I was out of a few things. So I dashed out to the closest grocery store, had the car door open before I’d even turned off the ignition, and made a beeline for the entrance.

However, once I’d traversed the crosswalk and arrived at the outdoor gourd display, I was stopped short by an elderly couple who shuffled, a quarter-step at a time, toward the automatic door, which opened, then closed, then opened …

The man seemed to be the root of the hold-up. His back was hunched, his head stooped and shaking, as he leaned heavily on a quad cane in his left hand while his wife supported him on the other side. Once they’d gotten through the first door, they doddered a few more laborious steps and the woman headed right to retrieve a shopping cart — leaving her husband in just about the only spot that could have completely blocked the second door.

A backup was now forming, others patrons unable to circumvent the painfully slow couple to get inside.

I sighed in irritation, feeling a pressure build behind my eyes. Why now of all times? I need to get my things and get home.

The man was too close to the door — which continued to open, close, open, close — for his wife to get the carriage around him. She let go of it, assisted him in stepping sideways a few times, then pushed the cart through the door … where she left it to block the inside of the doorway while she returned once more to aid her husband.

I saw my opening. I quickly maneuvered behind and around the old man. Yet even on tiptoes and sucking in my breath, I wound up knocking his left elbow as I passed. I slipped to the front of them and through the doorway, where I moved the cart forward a few inches to scoot around it and on my way.

A minute later, somewhere toward the back of the produce section, I heard a voice…

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brand you

The Best Advice So Far - brand you

This past Wednesday, I was invited to be a guest lecturer at Benjamin Franklin Institute of Technology in Boston, where I taught a group of opticians-in-the-making about branding and marketing.

I love teaching. And by all indications, I’m good at it. But as a rule, I’m more interested in people than I am in imparting information. As such, I found myself naturally sliding into the role of mentor throughout the two-and-a-half-hour class. Whether these students ever wound up becoming opticians or not, I wanted them to go away from our short time together thinking differently about life, themselves and how they interact with others.

It’s actually not all that big a stretch to get personal when talking about branding and marketing. After all, in essence, every single one of us is an individual brand.

That is, whether we like it or not — or are even aware of it — we are constantly engaging in the same core functions as any business where marketing is concerned. We face similar challenges. And we are therefore subject to many of the same “rules” concerning success or failure.

Maybe you rail against commercialism. Maybe it gets your blood up that I’d be using capitalistic terms as a comparison in interpersonal matters. And that’s all well and good. But I’m afraid it won’t exempt you from experiencing gains and losses all the same, based on the foundational principles that follow.

Or perhaps you’d claim that you really don’t give a flying leap what anyone else thinks about you. And that may be true. Nevertheless, just as any company operating with such a mindset would suffer negative consequences, so will an individual who doesn’t qualify that statement and adjust accordingly.

Allow me to share a few terms from my Wednesday class, as well as some thoughts on how they might apply to brand you


why we do: part three

The Best Advice So Far - why we do part three

I first came across the term “curse of knowledge” during my reading of Made To Stick by Chip and Dan Heath. (Incidentally, it seems the Heath brothers delivered on the promise implicit in this particular title, since a lot of what they covered in this book … well, stuck.)

curse of knowledge: a cognitive bias that inhibits communication

This definition seems ironic to me, since whoever wrote it apparently had a curse of knowledge going on.

Let me give it another go here.

curse of knowledge: when you know something so well or are so familiar with a topic, that you talk about it using words and terms that assume everyone else knows it equally well

For me, the curse of knowledge can slip in when I write in ways that assume all or most readers have read my book or followed my blog for a long time, and therefore understand fully what I mean by things like “You always have a choice”; or that they are already familiar with certain people I talk about, such as Dib or Chad. It even happens when I use terms like “the election” or “this holiday weekend,” forgetting that not all of my readers live in the United States.

It happens to all of us at some point, no matter how intentional we may be about clarity and inclusivity.

Well, one reader’s response to last week’s post caused me to suspect that perhaps a bit of the curse had crept in. You see, I’ve thought and written and talked so often about perceived gains over the years that it feels like everyone knows what I’m talking about. It occurred to me in the last week, however, that the meaning of the term is not necessarily self-evident.

In my first year blogging, I wrote quite a bit about perceived gains, including a series of posts called “why we do,” part one and part two. These were later combined and edited to form a chapter in my book, The Best Advice So Far. Today — more than six years later — I’m adding a part three, in hopes that I might “reverse the curse [of knowledge]” where perceived gains are concerned.

Here is the statement I made last week:

“Virtually everything we do in life is done for a perceived gain.”

At least one reader took this as…


fake: part two

The Best Advice So Far - fake part two

The week before last, I shared with you a post containing  a bit of uncharacteristic rambling about fake things I like as well as a few I don’t personally care for. The central premise was that just because something is fake … doesn’t necessarily mean it’s bad.

Thing is, as I got toward the end of that post, some deeper thoughts began to tickle the fringe of my sleep-deprived mind. But they would have taken the post in a completely different direction (if I could have even managed to grab hold of them in that state). So I just decided to write a follow-up post.

Well, here we are. And so I shall.

In the comments section after that previous installment, there was quite a bit of interesting discussion about “fake people.” We all know them:

The too-loud laugher with the glistening perma-smile that never quite creases the eyes.

The party guest who enters with fanfare, kisses the air beside both cheeks with an ostentatious *muah!* and always seems to be standing in camera-ready poses.

The co-worker who profusely issues compliments and nods heartily in agreement during conversations — and yet somehow always seems to be at the center of office gossip, drama and controversy.

Today, I’d like to offer some thoughts on fake people (and, quite possibly, ourselves)…